Conditions

Melbourne (Tullamarine) Airport

UNLIMITED KILOMETRES

All rates quoted include unlimited kilometres of use, in The Greater Melbourne Area and Regional Surrounds.That is approximately between Warrnambool in the East, Bairnsdale in the West & Albury/Wodonga in the North. This covers most of Victoria’s main tourist attractions, (approx a 300km radius around Melbourne). Vehicles are not permitted in designated remote areas, 4WD access areas or overnight parking above the snowline. The “Used Small Auto” category vehicles, whilst including unlimited kilometres of use, is the only vehicle restricted  to travel within the Melbourne Metropolitan Area. ie; (60 km Radius from Melbourne CBD)

FREE COLLECTION & RETURN

We are happy to collect our customers from either the Airport or their local airport accommodation.
Our office is just 3 minutes from the Melbourne/Tullamarine Airport Terminal and conveniently located
to most Hotels and Motels around the Tullamarine area. Please enter your flight numbers later
in the booking process for an Airport pick up, or if you wish to be collected from your accommodation,
please add your request in the comments section of the booking form.

24 BREAKDOWN ASSISTANCE

Your peace of mind comes from knowing that we offer free 24 – hour roadside assistance with RACV, no matter where you are.

AFTER HOUR RENTALS

For flights arriving and departing Melbourne Airport outside normal office hours, a after hour service can be arranged at an additional fee. (24hr Free drop-off is also available. Phone branch direct for details and options).This charge will automatically be added to this quote on the following pages if your pick up and drop off times are outside normal hours of operation. We are generally open 7.30am-6.00pm Mon – Friday and 8.30am-5pm Sat & Sun. (Exact times may vary depending on time of year and peak seasons)

INSURANCE & COLLISION DAMAGE WAIVER

All Vehicles are fully insured, but subject to an excess liability fee or collision damage liability (CDW) as it is also commonly known. We offer a range of packages to reduce the excess liability fee on vehicle starting from a low $5 per day. This Reduction of the excess liability fee or collision damage waiver (CDW) is completely optional for drivers over 25 years of age. For a minimal daily amount, you may wish to reduce the excess liability fee (CDW) that would be payable in the unfortunate situation where the vehicle is damaged in an accident with another registered vehicle. Our vehicles carry a standard excess liability fee (CDW) of $2500. An opportunity will be made available during the booking process to choose one of these reduction packages. If you are still undecided on whether you wish to reduce the fee, you may choose to select one of these options when you collect the vehicle. One of our reception staff will be happy to go through the options with you. Hirers are reminded that there is no cover unless the vehicle is driven on sealed maintained roads (No designated remote areas, 4WD access areas or overnight parking above the snowline). Any single vehicle damage including overhead, underbody, interior, windscreen, tyre or mechanical, howsoever caused is always at the hirers risk.

CURRENCY

All prices are displayed in Australian currency and include GST.

DRIVERS LICENCES

A full current Australian and overseas or international licence is required for hire purposes. Probationary or provisional licences cannot be accepted due to insurance requirements.

UNDER AGE DRIVERS

Our rates apply to drivers 25 years of age and older. For drivers under this age but over 21 years of age, you may still rent a vehicle however a compulsory surcharge will be applied and excess amounts are different from over 25 year old drivers. These are displayed in the ‘Optional Extras’ fields on the quote page and must be selected.

ADDITIONAL DRIVER(S)

One additional driver can be included provided they are over 25 years of age and hold a full drivers licence. Further drivers can also be included at an additional $25 per driver.

SECURITY & PRIVACY

We treat our customers information as highly confidential and all measures are taken to ensure that it remains safe and confidential.

FUEL

The vehicles are provided with certain amount of fuel. All we ask is that you return the car with approximately the same amount of fuel you started out with, otherwise a refueling charge will need to be applied.

OPTIONAL EXTRAS

Booster seats, Forward and reverse facing baby seats are available for an additional $5 per day or a maximum of $35 per rental. GPS Units and Strollers are also available at an additional modest charge.

STREET DIRECTORIES & MAPS

Staff are always happy to help out with directions and travel information for travel around Melbourne. A copy of a current Melbourne street directory comes with each vehicle. This also has Tollway location and Toll Pass purchase information together with all relevant contact details.

PAYMENT OPTIONS

When picking up your vehicle, please have a current Drivers Licence and Credit Card with you. Credit Card details are entered on a secure online server just to secure and confirm your booking. For customers arriving during normal office hours, Payment is made only when collecting your rental vehicle. (You can book at anytime and only pay on collection of the vehicle) When booking a vehicle outside normal office hours, our reception staff will make contact promptly to confirm payment and collection details. We accept Visa, Mastercard and American Express. Please note Visa Debit and Debit MasterCards are also accepted but do require a pre-authorisation to cover the CDW or liability fee excess amount. Various options to reduce your liability are available during the booking process also when collecting the vehicle. Cash payments can only be accepted by prior arrangement and may require a bond and additional identification. Please call reception for details and requirements.